Muti Computer Solutions Transforms Multi-Store Ski & Sport Shop with RMH Central
This case study showcases how RMH Certified Reseller, MCS Multi Computer Solutions, successfully transformed Country Ski and Sport’s Point of Sale ecosystem by migrating from an outdated RMS system to RMH Central. Through the implementation of RMH Central Manager and RMH Store Manager, MCS enabled seamless synchronization across multiple locations, streamlining inventory management and sales operations.
About the Reseller
MCS Multi Computer Solutions (MCS), initially launched in 1997 to provide training in Microsoft products. MCS quickly expanded its operations to include managed IT services (networking, hardware, database backup, and other technical support) and retail point-of-sale (POS) software and support.
About the Customer
Country Ski and Sport was founded in the 1970’s in Massachusetts. They primarily serve in the retail vertical with a focus on sporting goods, snowboards, winter apparel, and accessories. However, they also offer some services such as tuning, repairs, and more.
The Implementation: Migrating from RMS to RMH Central
Existing Setup: Before the migration, Country Ski and Sport was using Microsoft Dynamics RMS Headquarters and RMS Store Operations. Their stores—each staffed with 5-10 employees—were connected to a central system for inventory and sales management, but the system was outdated and limited in its capabilities
Challenges:
- Data Cleanup & Synchronization: One of the biggest challenges was cleaning up the data migrated from RMS Headquarters to RMH Central. Duplicates and synchronization issues needed to be addressed to ensure smooth communication between the warehouse and the stores.
- Inventory Management: Country Ski and Sport regularly moves large volumes of inventory from their warehouse to the stores, and their POS needed to handle this complexity, especially during peak seasons.
- Discounts & Sales Events: Managing discounts and coordinating sales events across multiple stores was a priority for Country Ski and Sport, and they required a system that could automate and streamline this process.
Key Benefits:
- Centralized Data Management: The move to RMH Central allowed Country Ski and Sport to manage all inventory, pricing, and sales data from a single database, ensuring real-time updates across all locations.
- Improved Synchronization: The new system eliminated previous synchronization issues, allowing for accurate and timely inventory transfers between the warehouse and the retail stores.
- Streamlined Sales Management: RMH’s advanced features enabled the store to better manage discounts, promotions, and high-volume sales events, enhancing customer experience and sales performance.
Results: Following the successful migration to RMH, Country Ski and Sport saw significant operational improvement.
- Reduced Data Errors: The data cleanup and synchronization efforts resulted in fewer errors and smoother inventory management.
- Enhanced Efficiency: Store staff could quickly transfer inventory and manage sales, especially during peak seasons, without the headaches caused by their previous system.
- Seamless Store Operations: With RMH Central, all stores were synchronized, ensuring consistent pricing, inventory tracking, and promotional execution.
The collaboration between MCS and its RMH partner led to a robust, future-proof POS system that supports Country Ski and Sport’s continued growth and evolving business needs.
"RMH has been the perfect solution to replace our outsated RMS system, offering seamless integration and exceptional support from our partner MCS across all of our store locations."
-Country Ski & Sport Owner Ray Stenson