Korna Pet Supplies Transforms Operations with RMH’s Scalable POS and Integration Ecosystem

Korna Pet Supplies is a three-location pet food and supply retailer that has served communities across British Columbia, Canada, for over 31 years. With a growing eCommerce presence and an increasingly complex operation, owner Q Doh Pae needed a modern point-of-sale system that could evolve alongside its business. After years of working on Microsoft RMS, Korna Pet Supplies migrated to Retail Management Hero (RMH), a configurable retail POS and inventory management platform built for independent and multi-location retailers. The result was a fully integrated, AI-enhanced operation that continues to evolve.

The Challenge: Outdated Systems Limiting Growth

Korna Pet Supplies originally ran on Microsoft RMS. As the platform approached end-of-life, the limitations became impossible to ignore.

• No path forward: Microsoft RMS offered no further development, support, or licensing
• Integration dead ends: The system could not support new tools, marketing platforms, or eCommerce connections
• Operational drag: Staff relied on manual processes for ordering, reporting, and customer management
• Scalability ceiling: Expanding to new locations or capabilities meant working around the system, not with it

"We were stuck with limited options. There was no more support, and no room to grow." — Q Doh Pae, Owner, Korna Pet Supplies

Why Korna Pet Supplies Chose RMH

RMH offered what no other platform could: a direct migration path from Microsoft RMS with zero data loss and minimal disruption.

• Same database schema — No complex exports, imports, or data mapping required
• Familiar foundation — Staff transitioned without starting from scratch
• Immediate expandability — From day one, the platform supported integrations, custom extensions, and third-party tools

For a business that had invested years of product, customer, and transaction data into RMS, this continuity was decisive. RMH preserved everything Korna had built and unlocked everything RMS couldn't.

The Integration Ecosystem: Built on RMH, Tailored to the Business

What sets Korna Pet Supplies apart is how extensively they've built on top of RMH. Using the platform's open database architecture and SDK, RMH Solution Provider, Big Bang Retail Solutions, has developed a custom integration ecosystem that rivals enterprise-level retail operations.

Core Platforms

• Point of Sale- RMH POS
• eCommerce- Shopify

Shopify orders automatically download into RMH as work orders. Staff view the pick list, fulfill the order, and validate accuracy with a scan, all within the same system.

• Delivery- DoorDash
• Loyalty- Astro Loyalty integrated with RMH Loyalty

• Payments- PaymentTree in Canada (SOLA for U.S.-based clients)
• Email Marketing Automation– MailHUB developed by Big Bang Retail Solutions that integrates with Klaviyo and Mailchimp

Custom AI-Powered Analytics & Inventory Intelligence

Korna Pet Supplies replaced Power BI with a proprietary analytics platform built directly on the RMH database. Capabilities include:

• Predictive reorder recommendations based on sales velocity, supplier cadence, and promotional calendars
• AI-generated business summaries powered by a local LLM for leadership and manager reporting
• Customer segmentation identifying return customers, at-risk buyers, and event-driven shoppers

• Brand and supplier performance tracking with trend analysis (rising, stable, declining)
• Store transfer recommendations to redistribute slow-moving inventory across locations
• Trade show buying guidance based on historical demand

eCommerce & Order Management

• AI-driven product enrichment — Scrapes the web to auto-populate titles, descriptions, SEO metadata, and ingredients, then pushes to Shopify
• Special order tracking — Monitors status from POS work order through purchase order, receipt, and customer notification, with automated follow-up reminders

• Pick verification tool — Staff scan items against the work order to confirm accuracy before shipping, eliminating common fulfillment errors

Operational Efficiency Tools

• Customer data pop-up — Prompts staff to complete missing fields (birthday, pet info, senior status) when a customer is selected at POS
• Address auto-complete — Speeds up customer registration and reduces returned mail from incorrect addresses

Custom POS extensions prompt staff to capture missing customer data and auto-complete addresses during registration, cutting sign-up time by more than half and reducing returned mail.

• Bag fee/credit automation — Handles Canadian plastic bag regulations with configurable charge or credit options at checkout

Results: Efficiency, Accuracy, and Scalability

Since implementing RMH, Korna Pet Supplies has seen measurable improvements across key areas of the business.

Operational Efficiency

• Customer registration reduced from ~5 minutes to 2–3 minutes with address auto-complete 
• Automated ordering and reporting replaced manual, paper-based processes 
• AI-generated manager reports eliminate hours of weekly prep

Improved Accuracy

• Scan-based pick verification reduced fulfillment errors on Shopify orders 
• Address validation cut returned welcome mail 
• Automated inventory sync resolved discrepancies between store and central databases

Cost Savings & ROI

• Reduced reliance on external systems and consultants
• Lower labor costs due to automation and integration
• Centralized data enables better decision-making and efficiency

The Core Value: A POS That Fits the Business—Not the Other Way Around

Most POS systems force retailers to adapt their operations to the software. RMH flips that model.

"Other systems are canned programs; you have to fit your business into them. With RMH, I can tailor the POS to my business. The expandability is the most valuable part." — Q Doh Pae, Owner, Korna Pet Supplies

RMH's open database, SDK, and extension framework give retailers the ability to:

• Build custom POS extensions without third-party dependencies
• Connect to any best-in-class tool in their stack
• Continuously evolve their operations as the business grows

Future Outlook: AI-Driven Retail, Powered by RMH

Looking ahead, Korna Pet Supplies is continuing to invest in AI and data intelligence, all built on the RMH platform.

Upcoming initiatives include:

• AI-powered marketing segmentation — Using purchase history and behavior data for hyper-targeted campaigns
• Staff-facing analytics chatbot — Enabling employees to ask natural-language questions about inventory, customers, and sales trends
• Expanded API integrations — Building on the enhanced multi-store Central platform for deeper connectivity
• Continued custom development — New tools for demand forecasting, event-driven ordering, and customer lifecycle management

"I'm very excited about the future of RMH. It will allow for even more development and integrations." — Q Doh Pae, Owner, Korna Pet Supplies

A Message to Retailers Still on Microsoft RMS

Korna Pet Supplies was one of the first retailers to migrate from RMS to RMH. Their advice to others still running the legacy platform is clear:

• RMS licensing is no longer available — If your hardware fails, reactivation may not be possible
• There is no future development or support for RMS
• RMH offers a proven, low-risk migration path that preserves your existing data
• The growth potential is uncapped — Unlike RMS, RMH is actively developed with new features, integrations, and AI capabilities

“With RMS, there’s no room to grow. With RMH, the potential is uncapped.” – Q Doh Pae, Korna Pet Supplies Owner

Ready to Move Beyond Your Legacy POS?

Retail Management Hero gives independent and multi-location retailers the tools to modernize operations, integrate best-in-class technology, and scale with confidence.

Whether you're migrating from Microsoft RMS or replacing another legacy system, RMH makes the transition seamless—and the future wide open.

Contact Us For a Demo