RMH Partner Success HUB

Empowering Partners. Accelerating Growth.

The RMH Partner Success HUB is your centralized destination for everything you need to thrive as an RMH Partner. Whether you're onboarding, scaling, or optimizing your RMH business, the HUB brings together tools, training, and support to help you win more deals and deliver exceptional value to your customers.

What To Expect
Helpful Contacts
Helpful Links
Helpful Documents
Marketing Resources

What to Expect During Your Onboarding Process

Whether you're just joining the RMH Partner Network or expanding your existing relationship, we know that starting a new chapter can bring questions, ideas, and excitement.

To help you navigate this journey with confidence, we’ve created a clear onboarding roadmap that outlines what to expect over the next 60–90 days. This guide highlights key milestones, training resources, and support touchpoints to ensure you’re set up for success.

While we follow a structured timeline, we also recognize that every partner is unique. That’s why we offer flexibility to adjust the pace based on your team’s comfort level and familiarity with RMH solutions.

From initial setup and training to go-live and beyond, our Partner Success Team is here to support you every step of the way.

1) Initial Consultation

We begin with a 30-minute discovery call to explore your business goals, verticals, and technical capabilities. This is a chance for us to learn about your team, your customers, and how RMH can best support your growth.

2) Product Demonstration & Agreement

If we align on fit, we’ll schedule a full product demo to walk you through RMH POS, Store Manager, and Central. From there, we’ll move into contract discussions and finalize your reseller agreement.

3) Kickoff & Onboarding Introduction

Once your agreement is signed, our Partner Success team will reach out to schedule a Kickoff Call. This 30–60 minute session outlines your onboarding roadmap, key contacts, and next steps

4) Lab System Installation

You’ll receive a lab license and join a guided installation session with our technical team. This 1-hour remote session ensures your environment is ready for training and testing.

5) Comprehensive Training

Training includes two 5-hour sessions for RMH Store and a 1-day session for RMH Central (if applicable). These sessions cover system setup, hardware configuration, and operational workflows.

6) Touch Point Program

After training, you’ll enter a 4-week Touch Point Program. These weekly 30-minute check-ins help reinforce learning, answer questions, and prepare you for go-live.

7) Go-Live Support

We’ll support your first live deployment—either remotely or on-site—backed by our Level 2 support team. Our goal is to ensure a smooth and confident launch at your first merchant location.

8) Post-Launch Follow-Up

Following go-live, we continue with four weeks of follow-up sessions to address any lingering questions and ensure long-term success.

9) Partner Experience Handoff

At the end of onboarding, you’ll transition to our Partner Success and Experience Teams. This handoff ensures you’re fully equipped to independently onboard and support your own clients.

10) Conclusion of Onboarding

At this point, you’ll be fully equipped to independently onboard your own clients. Welcome to the RMH Partner Network.

Benefits of Partnering with RMH

Modern, Flexible POS Technology

Deliver a customizable, hardware-agnostic, and payment-agnostic POS platform that adapts to your clients’ unique retail needs. RMH is built for modern retailers—whether they’re transitioning from legacy systems or scaling new locations.

Partner-First Philosophy

At RMH, your success is our priority. We offer live and on-demand training, comprehensive documentation, and direct access to our product and support teams. Whether you need help closing a deal or solving a technical challenge, we’re here to back you up

Freedom of Choice

Our agnostic approach means you and your clients can choose the payment solutions that work best for your business. We integrate with leading processors and platforms—without locking you into a single vendor.

Marketing & Sales Enablement

Access co-branded marketing materials, sales flyers, social media assets, and more through our Partner Marketing Toolkit. We also distribute qualified leads to resellers and support your go-to-market efforts with visibility at trade shows and industry events.

Community & Collaboration

Join a growing network of RMH resellers, ISVs, and VARs. Share insights, explore integrations, and collaborate on solutions that drive value for retailers across verticals—from grocery to pet supply to apparel.

Helpful Phone Numbers and Contacts

MERCHANT SUPPORT

The fastest way to receive support as a valued customer is to reach out to your certified RMH Service Provider. Your Service Provider, is the company that implemented your RMH system. They will assist and support you and your system, when the need arises.

Don’t know who your RMH Service Provider is?

CONTACT

[sales line number]