October 2, 2024

The 2024 RMH Partner Conference was our biggest and most exciting event yet! With record-breaking attendance, we explored new opportunities, unveiled product innovations, and discussed the future of retail management with RMH. From AI integrations and product updates to inspiring panel discussions and fun networking, it was an event filled with valuable insights and exciting developments for our partners. 

Recap: 2024 RMH Partner Conference—A Record-Breaking Success! 

The 2024 RMH Partner Conference has come to an end, and we’re still buzzing with excitement! This year’s event, held in New Orleans, Louisiana, had record-breaking attendance from across the globe! We spent three days exploring new opportunities, innovations, and the future of retail management with RMH. If you couldn’t attend, or just want a refresher on all the action, here’s a quick recap of the highlights. 

The State of the Union: Opportunities for Growth 

The conference kicked off with the highly anticipated “State of the Union” session, where RMH CEO, Jeff Riley, laid out an exciting vision for the future. The big message? The retail industry is evolving rapidly, and RMH is at the forefront of that transformation. Our resellers and distributors are in a prime position to capitalize on this shift by offering the most robust, flexible, and scalable POS solutions on the market. The opportunity for growth is bigger than ever. 

RMH Product Roadmap & New Features 

One of the most exciting sessions was the reveal of RMH’s product roadmap.

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Attendees were given an exclusive preview of upcoming features and enhancements, all aimed at empowering retailers with greater flexibility and control. A key highlight was the new Promotions and Offers feature, which will enable retailers to create more targeted and specific promotional campaigns. These innovations reflect RMH’s commitment to smarter, faster, and more efficient retail management, setting the stage for the future of the platform. 

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Bringing AI to RMH 

Artificial intelligence was a major focus at this year’s conference, with exciting developments aimed at making RMH even more powerful. One highlight is the integration of an AI-driven documentation chatbot, built directly into the POS, which will streamline access to documentation, troubleshooting, and user support. This feature offers quick, efficient solutions, significantly improving productivity. The session demonstrated how AI will transform the way retailers use RMH, enabling smarter, faster decisions, reducing training time, and ultimately enhancing the customer experience. 

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Advancements in Product Development & Marketing 

The product development team provided key updates on ongoing enhancements, with a focus on improving usability, scalability, and customization to meet the needs of businesses of all sizes. The marketing team also shared their initiatives to boost RMH’s brand visibility, offering new strategies that partners can apply to strengthen their own marketing efforts and expand their reach. 

Training Roadmaps 

We also introduced the new RMH Training Roadmap, featuring updated training modules designed to deepen partners' expertise across the entire RMH ecosystem. From RMH Store to RMH Central, these modules cover implementation, customization, and more, providing essential support to ensure our RMH Partners achieve success. 

Success with Large Customers Panel 

This year’s conference featured an inspiring panel discussion moderated by RSPA President and CEO, Jim Roddy, where resellers working with large retail clients shared their insights. They discussed overcoming challenges, scaling implementations, and customizing RMH to meet the unique demands of larger retail environments. Their stories served as a powerful reminder of RMH’s versatility and impact, no matter the size of the business. 

Expert Sessions on Industry Trends 

We were also thrilled to have several external speakers join us this year, delivering valuable insights on some of the hottest topics in retail: 

  • Building Recurring Revenue: Learn how to develop sustainable revenue streams as a reseller. 

  • Leveraging AI for VARs and Retailers: Practical ways to integrate AI into your offerings. 

  • Inventory & Staffing Solutions for Retailers: Strategies for optimizing inventory management and staffing to keep up with demand. 

  • Marketing for Retailers: Advanced marketing tactics to help retailers grow their customer base. 

Fun & Networking on the Steamboat Dinner Cruise 

Of course, the conference wasn’t all business—we also had a fantastic time connecting with each other outside of sessions. The highlight? A networking event aboard the NATCHEZ Steamboat Dinner Cruise, where attendees enjoyed a scenic evening of great food, drinks, and conversation. It was a perfect way to wrap up the event, with many new connections made and ideas shared. 

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Yearly Partner Awards 

A highlight of the 2024 RMH Partner Conference was the announcement of the Yearly Partner Awards, recognizing the outstanding contributions of our resellers and partners. These awards celebrate the dedication, innovation, and hard work that drive the success of RMH across the globe. This year, we honored partners in multiple categories, celebrating their achievements and commitment to excellence in the retail space. 

The awards, which have become a much-anticipated part of the conference, serve as a reminder of the incredible talent and effort that goes into building successful partnerships and delivering exceptional solutions for retailers. 

Partner of the Year: POS Unlimited 

Distributor of the Year: Advantage Solutions 

International Reseller: Fred IT 

Industry Focus: POS Unlimited 

Developer of the Year: Positive Retail 

Vendor of the Year: Touch Dynamic 

Top Contributing Partner: Falcons Nest 

Globetrotting Award: New West Technologies 

Customer Voice Award: MCS 

Partner Individuals: 

  • Matt Williams (New West Tech) 
  • Victor Lopez (BCPOS) 
  • Zoe Walters (Fred IT) 
  • Robert Maurer (Advantage Solutions) 
  • Orlando Fernandez (Integra Retail) 
  • Roberto Reyes (Random POS Mexico) 

RMH Team Awards:  

  • Rowena Hart  
  • Indhara Catalano 
  • Israel Morrison! 

The 2024 RMH Partner Conference was a huge success, providing invaluable insights, networking opportunities, and a clear path forward for resellers and distributors. We’re already looking forward to next year’s event, but in the meantime, there’s plenty of work to be done as we move forward with the exciting innovations and opportunities presented this year! 

Stay tuned for more updates as we continue to push the boundaries of retail management with RMH. 

For further information on RMH and the comprehensive benefits of our POS system, or to schedule a complimentary demo, kindly reach out to us by completing our secure contact form.